FAQS

1. Where is my order?

If you know your order ID you may track your order right now:
GET ORDER INFORMATION
When your order ships you’ll receive an email with a link to USPS.com and your tracking information.

What does my order status mean?
Order Statuses:

Your order status page updates in real time as the status of the shipment changes. Possible statuses include:

Confirmed – Order has been successfully submitted and sent to our warehouse for processing.
On its way - Order has been fulfilled or partially fulfilled and the shipment is in transit.
Out for delivery - Shipment has arrived in your area and will be delivered to your soon.
Delivered - The customer received their shipment.
Attempted delivery - The carrier attempted to deliver the shipment to the destination address but was unsuccessful.

2. Where is the rest of my order?

If you have received only a portion of your order and have items outstanding, please note there are two likely reasons for this:

- You have one or more items that were advertised as being available for pre-order when your purchase was made. These items would have had a date posted on the product, in the cart and also in the order confirmation email. Before filing a lost package claim, please check your order status here to see if your items are pre-ordered.
- If you are certain you have no pre-orders and more than 2 business days have passed since the tracking confirms your delivery, we should treat your package as lost.

3. Cancelling an order

We are unable to cancel any order that has begun the shipping process.  Only orders in the status of Processing may be cancelled.

If you are attempting to cancel a PayPal order, or a pre-order item that is scheduled to ship more than 2 business days from now or your order was eligible for cancellation, please email to support@dashigh.com and submit a form requesting assistance on this matter.

4. Changing an order

Once an order has been placed, we are unable to edit it for any reason in any way.  If you have placed an erroneous order, please if eligible request a cancellation or otherwise return the items for refund.

5. Shipping rates & policies

SHIPPING RATES AND POLICIES

Please note all orders ship via UPS and are subject to UPS service levels.

We cannot be responsible for delays in UPS service.

Please note warehouse does not ship on weekends or major holidays.

Expedited orders MUST be submitted no later than NOON PST to count that day in the shipping computations.

Only business days are included in the shipping computations.

Please allow 2-3 business days for order handling & processing in addition to the times below (except rush orders).
*Free shipping offers apply to UPS Ground orders over a certain amount.

6. Lost or stolen packages

If your package has been lost after being shipped, and you have been charged for the items, we will assist in finding or promptly replacing your purchase.

A package should be considered lost if:

- It shows as delivered to the wrong location
- It shows as delivered to you more than 2 business day ago
- It is 'stuck' in the USPS system for more than 5 business days
Please file a lost package report to log the claim.

We will research the shipment, attempt to find it, and failing recovery issue a credit to you in the form of gift card or tender-type refund. Gift card reimbursements are eligible for price adjustments related to the lost purchase.

Please expect 3-4 business days for a representative to assist you.

7. Wrong or damaged item(s)

If you have received the wrong item(s) or your goods arrived significantly damaged, please accept our apologies and submit the claim below immediately.

The erroneous or damaged part of your order is eligible for a full refund with all restocking fees waived within the standard return time window. Please note that for an item to be 'wrong' it must be a different item(s) than what was ordered.

8. Return instructions & policy

Dashigh is happy to offer quick and easy returns for customers of dashigh.com for any reason within 30 days of your actual delivery date (as confirmed by USPS.com) for eligible items.

Eligible Items Are:

- Delivered to your shipping address within the last 30 days.

- We cannot assist with refunds from other retailers or websites.

- Item(s) are in unworn, sellable condition with original packaging (with exception of damaged packages).

- Items NOT sold as Final Sale - please see your Order Confirmation email or track your order & item status at dashigh.com/track

All refunds will be to original tender type- no exceptions.

All orders, unless items were sold as 'Free Returns' or if items were mis-shipped or damaged, are subject to a $6.95 per order restocking fee. This fee will be charged only once per order.

9. Where is my refund?

For self-shipped returns, PLEASE WAIT 21 DAYS FOR YOUR REFUND TO APPEAR ON YOUR CREDIT CARD STATEMENT and your refund email to be sent from the date you send in your return.

Please allow up to 7 days for transit and 14 days for your return item to be received into our facility and processed. It must be inspected for condition and your card credited for the purchase. YOU WILL RECEIVE AN EMAIL when your refund is issued.

If, after 21 days from the date you postmarked your return, you do not yet see a credit or an email referring to same, please contact us.

10. Billing questions & inquries

We do not charge credit cards upon order and we do not store credit card numbers on file.

When you place an order with us, we place an authorization hold for the full amount of the purchase in order to verify availability of funds. This hold will remain on your card until the order is complete or an appropriate amount of time passes (per your bank's policies).

In accordance with Visa/MC/Discover/Amex guidelines, we charge your card as we ship items to you. With many orders this looks like a traditional transaction.

When your order contains preorder items, which are clearly labeled throughout the purchase cycle, you will definitely see a significant amount of time between the initial purchase and the fulfillment. This may result in the appearance of a double charge.

Additionally, if your order contains one or more preorder items, you may see more than one charge as we charge your card against the original authorization only as we ship items to you. At no time should these charges ever exceed the original purchase as detailed here.

If, after reading the above, you still believe you have been charged in error please submit a billing inquiry. A representative will research your case and be in touch to resolve within 5 business days.

11. General inquries

Want to talk to us? We would love to hear from you.

For all inquiries of a non-urgent nature please submit your request here. We will route your request to the appropriate department and attempt to solicit a response within 5 business days when appropriate.

Contact us:

Email: support@dashigh.com
Phone: (503) 496-7541