Return & Refund Policy

Return instructions & policy
Dashigh is happy to offer quick and easy returns for customers of dashigh.com for any reason within 30 days of your actual delivery date (as confirmed by USPS.com) for eligible items.

Eligible Items Are:
  • Delivered to your shipping address within the last 30 days.
  • Item(s) purchased from Dashigh.com. We cannot assist with refunds from other retailers or websites.
  • Item(s) are in unworn, sellable condition with original packaging (with exception of damaged packages).
  • Items NOT sold as Final Sale - please see your Order Confirmation email or track your order & item status.

Please note, if an item does not appear on the list above, this doesn’t mean your item is eligible to return. For further inquires over the product return, contact our Customer Service Agent. 

Refund:

All refunds will be to original tender type- no exceptions.

All orders, unless items were sold as 'Free Returns' or if items were mis-shipped or damaged, are subject to a $6.95 per order restocking fee. This fee will be charged only once per order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  1. Not 100% Happy with Your Order

After getting your order, if you feel dissatisfied, please contact us to get support. Our customer service will review your request and send out further instructions. Depends on each situation, we will offer an up to 100% refund of item value/shipping fee/order value.

  1. Damaged/Wrong/Missing Items

If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem.

The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

Caution: This warranty only covers manufacturing defects and does not cover:

- Damage caused by accident

- Improper care

- Normal wear and tear

- Break down of colors and materials due to sun exposure

- Aftermarket modification

Note: Our policy may last 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

  1. Lost Packages

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.

Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.

Cancel order

The order may be canceled within 24 hours from the end of your checkouts. Besides, if you want to cancel your order, it's significant to email us about the changes.

Additionally, your order can't be canceled if the package has left the warehouse, you could return it after receiving.

Note: Please always include your original packing slip in the box to expedite restocking and retain your authorization email and/or receipt for your records.

Start to Returns/Exchange by contact us below:
Mail: support@dashigh.com
Phone: (503) 496-7541